Message from our CEO

In this year's annual report, we reflect on our continued commitment to understanding the evolving primary healthcare needs of the
1.6 million residents in south east Melbourne. The diligent efforts of our team and partners have yielded invaluable insights, fostered collaboration, and sparked innovation. 

March 2023 marked a pivotal moment in our journey as we unveiled SEMPHN's Strategic Plan 2023-28, which serves as the blueprint for our 'Path to Impact.' Our vision is to enhance the health and well-being of our local communities, deliver consumer-centric healthcare across the region, and forge a more integrated healthcare system. The stories shared in this year's annual report testify to the strength of these foundations and our steady progress toward achieving remarkable health outcomes in our region. 

Designing innovative solutions

At SEMPHN, a key focus is on assisting healthcare professionals and the broader community to navigate the healthcare system and access primary care. In response to the recommendations of the Royal Commission into Aged Care Quality and Safety (2021), which highlighted the need for a streamlined pathway to aged care services, we supported the integration and collaboration of services through Care Finder. By connecting with a local navigator, 360 vulnerable older people were assisted to access aged care services and connect with various community supports – including health, mental health, housing and alcohol and other drug services. We also launched the local Dementia Pathways - an online collection of local services, resources and supports for community members with dementia and their caregivers. 

One of the most significant health system reforms this year was the establishment of four Priority Primary Care Centres (PPCCs) in our region. Located in Frankston, Prahran, Dandenong, and Narre Warren, these centres were created to provide care for urgent, non-life-threatening conditions, thereby alleviating the demand on Emergency Departments and supporting existing general practice care. This has led to a newfound synergy between hospitals, the ambulance service, specialised medical services and the Virtual Emergency Department. The reduction in wait times, sometimes as low as 10 minutes, has allowed patients to receive timely treatment while reducing unnecessary strain on the healthcare system. Throughout the year, I had the privilege of visiting these centres with the Minister for Health, The Hon. Mary-Anne Thomas MP, and Minister for Mental Health Hon. Gabrielle William MP. 

Over the years, SEMPHN has recognised the significance of listening and learning from individuals with health concerns and those who access primary health care services.

This year, we co-designed and delivered an innovative First Nations Cancer Screening program with Dandenong and District Aboriginal Co-operative Ltd. In addition, the Coasting Through program was co-designed with young people to nurture the emotional well-being of young Aboriginal and Torres Strait Islander individuals through art and culture. This program also introduced a more flexible reporting arrangement for service providers, focusing on qualitative data. This person-centred and culturally appropriate approach has yielded holistic and meaningful outcomes for all involved. 

Continuing our commitment to empowering First Nations people in shaping their healthcare, we joined hundreds of health organisations nationwide in pledging our support for the Voice to Parliament. We acknowledge the enduring impact of the Referendum on First Nations people, both before and since its outcome. We remain dedicated to listening and learning from First Nations communities as we move forward. 

SEMPHN's milestones and achievements are the result of collective efforts. I extend my heartfelt gratitude to the local healthcare providers, dedicated professionals, individuals with lived experiences, SEMPHN staff, our esteemed Board of Directors, and the Clinical and Community Council for their unwavering commitment to fostering and supporting a more equitable, person-centred, and seamless healthcare system that positively impacts the health outcomes of our community. 

I eagerly anticipate further collaboration across the sector as we journey on our Path to Impact. 

- Quinn Pawson, SEMPHN CEO